Frequently Asked Questions

The following is a list of most commonly asked questions:

How do I create a new user account?
What courses do you currently offer?
How do I register for a course?
Which methods of payment do you accept online?
How do I register with a gift card?
What is the cancellation policy if I am unable to attend?
What happens if there is bad weather? Will classes be cancelled?
What are the Materials and Studios Fees for?
How do I cancel a registration?
Where can I find the Worcester Center for Crafts policies?
What do I do if I've lost my password?
How can I find out what courses I'm registered in?

How do I create a new user account?

In order to register for courses online, you must have an account with Worcester Center for Crafts. Creating an account gives you online access to enroll in courses, view your registration history, change your address and more.

You can go to our Sign Up page to create a new account. Note: you must have an email address to set up an account with us.

What courses do you currently offer?

Select one of the Lookup Courses links (in the left navigation bar) to see the list of courses we currently offer.

How do I register for a course?

To register for a course:
  1. Look Up Course - look up the course you want to enroll in on our Course Listing page.

  2. Add to Enrollment Card - click the Add to Enrollment Card button on the Course Information page to start the registration process.

  3. Logon - log on to the system. Note: if you're already logged on, this step will be skipped.

  4. Select Course Fees - select the course fee options (i.e. select registration fee, add optional fees).

  5. Add More Courses - if you are enrolling in other courses, click the Add More Courses button and repeat steps 1, 2, and 4. Otherwise, continue to step 6.

  6. Register for Selected Courses - once you have added all the desired courses to your Enrollment Card, click the Finish Registration button to continue the registration process.

  7. Supplemental Data - some courses require additional registration information (i.e. T-Shirt size, meal preference, etc.). If the course you enrolled in has additional registration information requirements, the Supplemental Data page now opens for you to enter your information. Click the Submit button after entering the information to continue.

  8. Make Payment - enter your payment information then click the Submit Payment button*** (or the Bill Me button if selecting the Invoicing option).

  9. Registration Confirmed - the Registration Confirmation page now opens notifying you that you are enrolled in the course(s). A confirmation email with the registration specifics is also sent to your email address. At this time, you can safely log off the system.
***Important Note for those paying by Credit Card
The Wait page will be displayed to you while the system is waiting for credit card approval. DO NOT move away from this page (click your Back button, select another URL, etc.) until the process is completed. If you do, the approval process is aborted and you WILL NOT be enrolled in the course.

Which methods of payment do you accept online?

Mastercard, Visa, American Express and Discover.

How do I register with a gift card?

To register with a gift card, you must do so with the Registration Office either in person or over the phone (508) 753-8183 ext. 301. Please have gift card(s) on hand at time of registration and be prepared to present gift card number(s) on the back of the card(s).

What is the cancellation policy if I am unable to attend?

Cancellation of Registration Adult, Youth Classes, and Workshops: A refund is given upon request in writing (Please email wccregistration@worcester.edu) at least two business days prior to first class meeting. No refunds or transfers are given for student absences.

When course or workshop is cancelled by the WCC, a full refund will be issued.

What happens if there is bad weather? Will classes be cancelled?

The Worcester Center for Crafts generally follows the Worcester State University(WSU) inclement weather policy relative to building closings and class cancellations. Cancellation announcements will be made on the Craft Center's Facebook Page (facebook.com/worcestercraftcenter) and on our blog (http://worcestercenterforcraftsenews.blogspot.com/search/label/Weather). The Worcester Center for Crafts schedules make-up classes when possible for sequential classes.

For evening Craft Center classes and weekend workshops, the offices will make an assessment of the weather conditions, and students will be notified by 2PM via email if a closure will continue through the evening or if the class will run as scheduled. Please be sure to check the Facebook page for must up-to-date information.

Questions? Call us at 508.753.8183 X301.

What are the Materials and Studio Fees for?

Studio fees cover the cost of consumables (gas, chemicals, blades, ect.) that are used by everyone in the studio. Materials fees cover the costs of materials used by individuals for their individual projects. Tuition prices cover the cost of instruction and administrative overhead.

How do I cancel a registration?

Please call the Registrar at (508) 753-8183 x301.

Where can I find the Worcester Center for Crafts policies?

Click here to see our current policies.

What do I do if I've lost my password?

You can send a request for your password to be sent to your email address on our Lookup Password page.

How can I find out what courses I'm registered in?

To see a list of courses in which you are enrolled, visit the Registration History page then click the appropriate button:
  • Upcoming Courses - view a list of your upcoming courses with dates and location
  • Completed Courses - view a list of completed courses with the hours/ceus/grades earned